1. How to place an order to buy LED lamps on the website?

You can choose the LED lamps you are interested in on our website, and then add them to the shopping cart. After completing the selection, you can follow the website guidelines to complete the order process. If you find that you cannot place an order, please contact us through the chat window at the bottom of the website.

2. What payment methods can be used to make purchases?

At present, we mainly accept PayPal, a third-party payment platform. In the future, it will be more convenient for users to purchase our lamps. We will open more payment methods, including credit cards, debit cards, etc.

3. How to calculate the shipping cost? Is there an option for free shipping?

Shipping charges are calculated based on your shipping address and order weight/volume. Shipping costs are usually clearly displayed on the checkout page on our website. We may offer a free shipping option for products participating in certain promotions or for orders up to a certain total billing amount.

4. What is the estimated shipping time?

Shipping time depends on your shipping address and shipping method selected. In general, you can see the estimated shipping time on the checkout page or in the order confirmation email, and the general time range is 3-15 working days. We do our best to ensure that your order is delivered safely and on time. When the ordered product is in stock at our local third-party warehouse

5. Is there an order tracking service so I can check the shipping status of my order?

Yes, we provide order tracking service. Once your order has shipped, you will receive an email with a tracking number for your order. You can use this tracking number to check the shipping status of your order on the shipping company's website. URL: https://brimaxlighting.com/pages/track-your-order

6. Where will my purchase be shipped from?

Generally speaking, if you have no special requirements, we will arrange for the goods to be dispatched from the local warehouse closest to your receiving address. At present, the main warehouses are: Amazon FBA warehouses (UK, US, Germany), eBay overseas warehouses and third-party warehouses we cooperate with, etc. Among them, the German warehouse can also meet the distribution needs of most European buyers. Of course, if you have special requirements, or our local warehouse does not have stock, we will arrange to ship from the Chinese warehouse.

7. How to contact customer service or after-sales team to get help or solve problems?

You can find ways to contact us on our website, which usually include live chat, email or customer service line. Our customer service team is here to help you and answer your questions and concerns. In the future, we will also open social media online services such as Whatsapp/Facebook/Instagram.

8. If the light received is damaged or not as expected, can I return it or get a refund?

Yes, if the lamp you received was damaged in transit or not as expected, you can contact our customer service team. We will provide solutions for exchange, return, replenishment or refund according to the specific situation.

9. What is the return process? Do I need to pay for return shipping?

The return process may vary on a case-by-case basis. After contacting our customer service team, they will provide you with return instructions. Depending on the reason and policy, return shipping costs may need to be borne by you.

10. What should I do if a lamp or part needs to be replaced?

If you need to replace lamps or parts, you can contact our customer service team to explain your needs and problems. They will guide you to a replacement or provide an appropriate solution.

11. Is there a warranty service? How long is the warranty period?

Yes, we provide warranty service. Different LED lamps may have different warranty periods, usually 1-2 years, please refer to the product page or warranty document for details. If there is a problem with your product during the warranty period, please contact our customer service team, we will do our best to provide you with support and solutions.

12. How can I contact the customer service team for more details about the product?

You can contact our customer service team via live chat, email or customer service hotline available on our website. They will be happy to answer any questions you may have about product specifications, features or other aspects and provide you with further details. You can contact us by email at support@brimaxligting.com, or by phone at 86-755-8258 0568.

13. Is there a product installation guide or video tutorial?

Yes, we usually provide product instructions or video tutorials to help you use our LED lamps correctly. You can also find related resources on the product page, download area, or FAQ page.

14. Are there customer testimonials or comments to refer to?

Yes, we often provide customer testimonials and reviews on product pages to let you know what other customers have experienced and said about the product. These ratings and reviews can be used as a reference to help you make an informed purchasing decision.

15. If you need to buy a large number of LED lamps, is there any wholesale or preferential policy?

If you need to purchase a large number of LED lamps, you can contact our customer service team to find out whether there are wholesale or preferential policies for your reference. We will provide corresponding plans and pricing according to your specific situation.

16. How to cancel an order or make amendments?

If you need to cancel or amend an order, please contact our customer service team as soon as possible. According to the order status and processing progress, we will try our best to meet your needs. Please note that there may be some restrictions on order cancellation or modification, please contact our customer service team for further details.